Policies

Refund Policy

SafeTec will accept the return of any item purchased from this website or our direct to consumer program within 60 days of the order date with the following stipulations:

  1. Customer must show proof of purchase.
  2. Product must be sent back in original packaging.
  3. 
Customer must call 1(502)331-9759 and obtain an RMA#.
  4. 
Customer must pay freight charges on the return of the product.

The condition of the XDeck must be in a resalable condition with original packaging material.

SafeTec Exchange Policy

SafeTec will exchange for a different size XDeck within 60 days of the order date with the following stipulations:

  1. Customer must show proof of purchase. No refunds after 60 days.
  2. Customer must call 1(502)331-9759 and obtain an RMA#.
  3. Customer must pay all return and outgoing freight charges to ship product.
  4. Any difference in price will be added or subtracted from the original purchase price.

The condition of the XDeck must be in a resalable condition and its original packaging material.